http://www.digital.lib.esn.ac.lk//handle/1234/16116 Tue, 21 Apr 2026 12:34:50 GMT 2026-04-21T12:34:50Z http://www.digital.lib.esn.ac.lk//handle/1234/16166 THE IMPACT OF ELECTRONIC BANKING SERVICE QUALITY ON CUSTOMER SATISFACTION DURING COVID-19 Thilakaratna, K.G.S.S.; Premarathna, W.G.I.D.; Tennekoon, S.T.M.S. The study was developed upon three main objectives; which are to identify the impact of e-banking service quality on customer satisfaction during Covid-19 in commercial banks in Rathnapura District, to identify the impact of e-banking service quality on customer satisfaction on both private sector and public sector banks and to identify whether customer satisfaction in e-banking service quality differ based on demographic characteristics. The study followed the positivism philosophy and deductive research logic. The sample of the study consisted of 384 e-banking customers in Rathnapura District and the sampling technique was a combination of stratified sampling and purposive sampling. Hypothesis testing was carried out using the multiple regression analysis and Kruskal-Wallis Chi Square Tests. Subsequently, it was found that reliability, responsiveness, assurance and tangibility have a statistically significant positive impact on customer satisfaction while empathy dimension was insignificant for customer satisfaction during Covid-19. Further, it was found that assurance and tangibility have a statistically significant positive impact on customer satisfaction in public banks in Rathnapura District, while reliability, responsiveness and tangibility have a statistically significant positive impact on customer satisfaction in private banks in Rathnapura District. Moreover, the study found that customer satisfaction in e-banking differs based on demographic factors of Age, Gender & Education. Sun, 01 Jan 2023 00:00:00 GMT http://www.digital.lib.esn.ac.lk//handle/1234/16166 2023-01-01T00:00:00Z http://www.digital.lib.esn.ac.lk//handle/1234/16165 GLOBALIZATION AND ITS IMPACT ON HUMAN RESOURCE MANAGEMENT PRACTICES IN PZ CUSSONS NIGERIA PLC., LAGOS Dunmade, E.O.; Ajayi, M.A.; Jimoh, A.L. Human resource management continues to be critical in generating a competitive advantage for any corporation in this period of fierce global business competition, as globalization has made the corporate world increasingly competitive. Thus, the study examined the impact of globalization on Human Resource Management (HRM) practices in the Nigerian manufacturing sector with special reference to on PZ Cussons Nigeria Plc., Ilupeju, Lagos. This was with the employment of a structured questionnaire as the data collection instrument, while random sampling technique was used for the study. The population of the study stood at 1,302, while Taro Yamane’s formula was adopted to determine the sample size of 306. The utilized descriptive statistics involved simple percentages and tables, while the employed inferential statistics was linear regression analysis. The results of the study confirmed a significant and positive impact of: (i) technological innovation on the human resource management practices;(ii) technological advancement on the human resource management practices of PZ Cussons Nigeria Plc. The study concluded that there was significant impact of globalization on the HRM practices in the Nigerian manufacturing sector. The study, thus recommended the offer of a competitive wage package and provision of a safe and comfortable working environment for all employees in the industry so as to fight the problem bothering on brain drain. Sun, 01 Jan 2023 00:00:00 GMT http://www.digital.lib.esn.ac.lk//handle/1234/16165 2023-01-01T00:00:00Z http://www.digital.lib.esn.ac.lk//handle/1234/16164 IMPACT OF INTERNAL CORPORATE GOVERNANCE MECHANISMS ON ENTERPRISE VALUE: Balagobei, S.; Velnampy, T. Corporate governance is crucial for gaining investor confidence and unlocking shareholder value. The aim of the study is to examine the influence of internal corporate governance mechanisms on enterprise value of listed companies in Sri Lanka. This study is confined to listed companies using a sample of 104 companies in Sri Lanka with 728 firm-year observations during the period of 7 years from 2015 to 2021. The statistical techniques of Pearson’s correlation and Generalized Methods of Moments (GMM) were used to analyze the association between internal corporate governance mechanisms and enterprise value. The findings of this study revealed that board size positively influences the enterprise value of listed companies in Sri Lanka whereas Chief Executive Officer Duality (CEOD) and managerial ownership have a negative influence on enterprise value. Board independence, board diversity, board activity and audit committee size have not shown any significant influence on enterprise value. Moreover, control variables, firm size, firm age and leverage have positive effects on enterprise value. These findings have implications for managers, policymakers, researchers and investors in general and those in developing countries in particular. This paper offers contributions to both literature and practice on what internal corporate governance dimensions are important to enhance the enterprise value of listed companies Sun, 01 Jan 2023 00:00:00 GMT http://www.digital.lib.esn.ac.lk//handle/1234/16164 2023-01-01T00:00:00Z http://www.digital.lib.esn.ac.lk//handle/1234/16163 IMPACT OF CORPORATE SOCIAL RESPONSIBILITY (CSR) ON FIRM PERFORMANCE IN SRI LANKAN LISTED COMPANIES Piriya, M.; Velnamby, T.; Nimalathasan, B. Corporate social responsibility and Firm Performance is continuing discussion encountered by most of the commercial organizations. This study investigates the of economic, social and environmental disclosure and Firm Performance of listed companies in Sri Lanka. Thus, 30 listed companies with sustainability reporting are selected for the analysis purpose and all these companies follow the Global Reporting Initiative (GRI) guidelines. This study collected secondary data from the yearly reports, both from the financial section and sustainability reporting. Corporate social responsibilities variables are economic, social and environmental. Firm performance is measured by Tobin’sq and ROA. Statistical analysis purposes have conducted regression and correlation analysis. The findings show economic and social disclosures significant impact on tobin’sq. No significant relationship was identified between economic and social disclosure on ROA and association was recorded between economic and social disclosure and Tobin’s Q. It is recommended to increase the disclosure of sustainability information of the CSE Listed companies in the future to arrive at a valuable finding. A future effort may intricate additional in making extra active quantity of the promotional of the firm social visions and actions that would encompass actual investors responses, not only contestants as the case in Fortune index, but also other stakeholders such as government, clients, suppliers, and non-governmental organizations. Sun, 01 Jan 2023 00:00:00 GMT http://www.digital.lib.esn.ac.lk//handle/1234/16163 2023-01-01T00:00:00Z