Abstract:
This study discusses a key activity in the higher education
institution of the future Quality measurement of study progamme. It
will be argued, is central to the quality of higher education. The way it is
considered and delivered of service by university staff, owes a lot to the
students frame work and condition of service.
Trincomalee campus one of the prominent in Trincomalee
district. Three ethnics communities studies in this institution. At
presently this institute successfully runs the internal and external degree
programmes.
Problem statement includes the Pilot study revealed that most of
student’s perception towards quality of external degree programmes is
poor.
Objectives of the study, relationship between the satisfaction and
loyalty and how to improve the external degree programme. Overall
analysis of this study external degree programme is moderately
satisfied.
