Quality Measurement of External Degree Programme in Trincomalee Campus

Abstract

This study discusses a key activity in the higher education institution of the future Quality measurement of study progamme. It will be argued, is central to the quality of higher education. The way it is considered and delivered of service by university staff, owes a lot to the students frame work and condition of service. Trincomalee campus one of the prominent in Trincomalee district. Three ethnics communities studies in this institution. At presently this institute successfully runs the internal and external degree programmes. Problem statement includes the Pilot study revealed that most of student’s perception towards quality of external degree programmes is poor. Objectives of the study, relationship between the satisfaction and loyalty and how to improve the external degree programme. Overall analysis of this study external degree programme is moderately satisfied.