Abstract:
It has been generally observed that there is an empirical knowledge gap with regard to
work implications and its impact on employee's job performance during the COVID-19.
During COVID-19 pandemic, information and communication technology (ICT) played
a key role in performing organizational activities and works. COVID-19 pandemic has
made significant changes and transformations in implementing day-to-day works with the
support of ICT. In this context, this study was initiated to fulfill the observed empirical
knowledge gap in this research area with three research objectives. They are: to
examine the status of work implications, employee's job performance and information
and communication technologies; to examine the impact of work implications on
employee's job performance and to examine the mediating role of information and
communication technologies in the relationship between work implications and
employee's job performance during COVID-19 outbreak. Based on the literature review,
four hypotheses were formulated and a conceptual model was derived.
This study has used a quantitative research approach and data were collected among the
240 employees of non-banking financial institutions in Batticaloa Region of Sri Lanka, A
self-administrated questionnaire was used to collect the required data. The study found
that there are significant positive relationships and impact between work
implications and employee's job performance, work implications and information &
communication technologies, and information & communication technology
and employee's job performance. Moreover, study also found that information &,
communication technologies partially mediate the relationship between work
implications and employee's job performance. As COVID-19 outbreak inevitably pushed
new ways of working that can become an integral part of the post-pandemic world, and
this study provides important theoretical and practical implications for improving
employee's job performance through the digitalization of non-banking financial
institutions.
