Abstract:
Banks in Sri Lanka have launched a new generation of machines facilitating cash
deposits that are credited instantly to accounts. Depositing cash into a bank account can
be a tedious affair as it has to be done within the banking hours and have to fill up a
deposit slip and stand in a queue. To make the cash deposit process more flexible and
convenient, banks have introduced Cash Deposit Machines and are expanding their
availability across different locations to encourage electronic cash deposit without the
assistance of banking personnel. The purpose of the study is to identify the factors that
affect usage of CDMs of Commercial banks in the Puttalam district.
The study accompanies by Quantitative research approach. Primary data as well as
secondary data has been practiced by this study. A structured questionnaire was used
as the method of data collection and questionnaire consist of two parts as personal
information of the respondent and research information. Stratified proportionate
random sampling technique is used as a sampling method. There were 150 respondents
selected which have been considered Puttalam district as a research area. Collected data
were analyzed using SPSS 22.0 analysis. The data were analyzed using descriptive
statistics and regression analysis.
The results of the analysis indicated that reliability, ease of use, risk, usefulness and
security were significant factors concerning the usage of CDMs. Ease of use is the most
effected factor for the usage of CDMs. Risk represents a negative impact on the usage
of CDMs. The contribution of this research is related to the analysis from a theoretical
and empirical perspective of the customer attitude towards the usage of CDMs. The
practical implications drawn from this study will be useful to bank managers, marketing
experts and advertising executives in providing good quality services promoting CDM,
whilst building continuance usage among customers, enabling extensive usage.
