Abstract:
This study investigated the Usage of E-payment and Customers' Satisfaction in
Polonnaruwa district. There for the aim of this study was to analyze existing level of
customers' satisfaction with usage of e-payment system, existing level of dimensions
of e-payment usage, existing relationship among the dimensions of e-payment system
usage and customers' satisfaction, existing e-payment usage dimensions best predict
customers' satisfaction with e-payment system and existing joint contribution of each
of the dimensions of e-payment usage to users' satisfaction with e-payment system
Structured questionnaire was used as the method of data collection and 150 Customers
who use E-payment system in Plonnaruwa district selected as sample. Convenient
sampling method sample method used to make the sampling frame of the study.
Quantitative research approach used for this study. The data were analyzed using
descriptive statistics, correlation and regression analysis.
The result indicated that there is a high level of customers' satisfaction with usage of repayment system. The result indicated that there are high level of speed, security, trust
and ease of use of e-payment usage in Polonnaruwa district. Also result indicated
significant positive relationship exist among the dimensions of e-payment system usage
and customers' satisfaction, and also the result indicated. that speed is the best predict
customers' satisfaction with e-payment system and finally in was find out that all
independent variables shows positive linear relationship with cartoners' satisfaction of
e-payment usage.
As a result of this study researcher recommended, organizations must give thigh
attention for improve E-payment system to sell their products. That may increase the
customers' satisfaction.
