Abstract:
Workplace flexibility has become a hot topic in the contgnporary workforce due to it's
potential to improve employee well-being and organizatronal outcomes. in the service
sectors, where employee engagement is crucial for delivering high quality services to
people, the role of workplace flexibility in promoting employee engagement has gained
increasing attention. Howevet, little is known about the underlying mechanisms that
explain how workplace flexibility influences employee engagement.
Thus, the primary motivation for this research is to fill this gap by examining the
relationship between workplace flexibility and employee engagement in the service
sectors, with a focus on the mediating role of the segmentation preference. By doing
so, this study aims to provide seryice organizations with insights into how they can
optimize their workplace flexibility policies and practices to enhance employee
engagement, and ultimately impro v e or gantzational perforrnance.
Researcher consider three service sectors for the study purpor.. In this study, the
researcher attempts to highlight a difference between practical and theoretical contexts,
by using the information found in the particular service sectors (Paddirupu national
school, DS office, Eastern university). Questionnaire was considered as a tool to get
responses from 300 Employees.
In this study, the statistical tools that used to analyze the levels of variables descriptive
statistics, relationships were measured by Pearson coefficients and iinear regressions
for further mediation analyses. Moreover, the result shows significant positive
associations among all the variables, by denoting a positive relationship between
segmentation preference and employee engagement too, where most of the literatures
are commonly supporting for negative relationship. Hence, these findings suggest that
service organizations can promote a more productive and motivated workforce,
ultimately leading to improve d or ganizational performance.
