Abstract:
Banks are regarded as the backbone of economies, whether it is just for a single state
or country or if considered for the globe as a whole. There are many challenges that
Banks face in the modern economy such as lack of finance, deficiencies in marketing,
low human resource capabilities and technological challenges. Out of these the
financial aspect such as insufficient access to financial resources and investment capital
can be a significant barrier to the growth of these Banks.
Nowadays, Communication, specifically organizational communication has become an
important factor for the overall functioning and success of an organization. Employees
discuss or exchange relevant information with one another when they are
communicating within an organization. There is a lack of studies conducted on the
Intimal Communication context. Only a few studies are related to Internal
Communication and Employee Performance. However, there is still a lack of studies
which consider the Communication Satisfaction Questionnaire (CSQ) simultaneously
investigate the relationship between communication satisfaction and job satisfaction. It
is to be important and worthy of investigation of Internal Communication in the context
of Employee Performance.
Therefore, this study focuses on examine the impact of Internal communication
(Downward Communication, Upward Communication, Horizontal Communication),
on Employee Performance in Banking Sector in Batticaloa District of Sri Lanka.
Questionnaire was the tool selected to collect data for his study and 210 responses were
collected and analyzed.
In this study, the statistical tools that used to analyze the levels of variables ilea mean
and standard deviation values, while relationships were membered by Pearson
coefficients for further analysis regression was also used. Moreover, the result shows
high level of organizational communication to Employee Performance and strong
significant positive relationship between intimal communication and Employee
Performance.
