Abstract:
The insurance industry in the 21st century operates in a co*nplicated and unpretentious
setting classified by changing situations and highly impulsive economic climates. The
Sri Lankan insurance industry serves as a custodian of public funds, delivers a wide
range of services and products to its clients, and offers a variety of facilities and
opportunities to its clients. Because employees are the key players in insurance
operations, how well the Sri Lankan insurance system is managed and maintained will
impact on its long-term success. Here, 169 insurance employees were selected in order
to collect the data required for this study. For the purpose of comparative study, selected
two public insurance companies and two private insurance companies in Matale
District. The selected public insurance companies are Sri Lanka Insurance, National
Insurance and private insurance companies are HNB Insurance, Ceylinco Insurance.
Here, the sample size of the research was selected as census survey in the sense such as
the entire population were selected for the data collection. The findings of the
descriptive analysis showed that occupational stress had a mean value of 3.95 and a
standard deviation of 0.214. which shows that the mean value can vary by 0.214.
Findings of the study revealed that role conflict, role ambiguity, role overload,under
participation,responsibility of others, unreasonable group had a positive relationship
between occupational stress. This research followed a quantitative approach to
collecting data and therefore it will limit the obtaining the respondents' in-depth
insights. Then future scholars can use a qualitative methodological approach to reveal
more insights from the respondents to the study.
