Abstract:
Nowadays, banking sectors are facing more complexity inrgharing knowledge among
employees. The well-developed transactive memory system (TMS) helps the banking
sector for effective knowledge sharing. Effective team performance depends on the
systems. According to that this study primary goal is to wralyze how transactive
memory system's impacts on team performance with the mediating role of knowledge
quality and perceived knowledge satisfaction.
The study investigates the relationship between transactive memory system and team
performance, and the study also investigates the knowledge quality and perceived
knowledge satisfaction are mediated. In order to achieve the study objective, we
conducted swvey among banking sector employees. We distributed2ll questionnaires
among four banks' employees in the Batticaloa district for the analysis purpose.
The previous studies covered this knowledge in all type of organization but this study
only focused banking sector because the transactive memory system most appropriate
for banking sector, because the banking sector used accurate and reliable information.
The study including three dimensions of TMS, which are specialization,credibility, and
coordination. A1l variables are high-level in banking sector, and also all variable have
positive relationship with each other variable.
The results show that, transactive memory system has a significant positive impact on
team perforrnance, and also a knowledge quality and perceived knowledge satisfaction
partially mediates the relationship between a transactive memory system and team
perfopance.
This study will help to managers and employees develop and assists the quick access
and improving decision-making among employees. As a result, the banking industry
wishes to improve team perfofinance by utilizing the transactive memory system. It
helps banks in gaining a competitive advantage.
