Abstract:
This research study explores the impact of social intelligence on employee performance
in insurance companies in the Batticaloa District of Sri Lanka. Social intelligence refers
to an individual's ability to understand and manage social situations effectively,
encompassing dimensions like social information processing, social skills, and social
awareness. The study aims to identify the levels of social intelligence and employee
performance, examine the relationship between these two variables, and assess the
impact of social intelligence on employee performance.
The research adopts a quantitative approach, gathering data through a structured
questionnaire from 300 employees across six insurance companies in Batticaloa.
Statistical analyses, including descriptive statistics, correlation analysis, and reglession
analysis, are employed to achieve the research objectives. The findings reveal that a
significant proportion of respondents perceive high levels of social intelligence and
employee performance. Furthermore, the study identifies a strong positive relationship
between social intelligence and employee performance. Regression analysis confirms
that social inteliigence significantly and positively impacts employee performance,
explaining 67.7% of the observed variance'
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The study concludes that fostering social intelligence within the insurance sector
workforce can contribute to enhanced employee performance, underscoring its
importance for organizational success and effective service delivery'
Recommendations are provided for insurance companies to invest in developing social
intelligence competencies among employees through training programs and workplace
initiatives.
