THE FACTOR INFLUENCING OF WORK ALIENATION AMONG KNOWLEDGE WORKERS: A STUDY BASED ON TELECOMMUNICATION SECTOR IN EASTERN PROVINCE

Abstract

Present study aims to explore the factor influencing of work alienation among knowledge workers: a study based on telecommunication sector in Eastern province. Organization is not possible to achieve to the goal without knowledge workers. Hence, researcher has become increasingly interested in identifying the factors that influence the work alienation. And also, knowledge workers are the most important to the organization. Work alienation influencing factors are task factors, social support at work, organizational justice factors and organizational structure factors. Therefore, the researcher identifies the level of these variables, relationship and impact of independent variable on dependent variable. So far lack of research has been carried out in Sri Lanka context to investigate the factor influencing on work alienation among knowledge workers. In doing so, a survey is administrated among 182 employees . who are working in selected telecommunication companies [Dialog and Sri Lanka Telecom] in Eastern province. The collected questionnaire was analyzed using Statistical Package for Social Science (SPSS 25.0 Version) through descriptive analysis. Researcher hypothesized and found that task factors, social support at work, organizational justice factors, organizational structural factors were which is positive and which are negative related to work alienation. The study also revealed that task factors, social support at work, organizational justice factors, organizational structural factors have significant impact on work alienation. Moreover, this study found that task factors, social support at work, organizational justice factors, organizational structural factors have moderate level of work alienation. Therefore, these findings help the managers to take preventive actions to ensure a committed workforce.