INFLUENCE OF INSTITUTIONAL FACTORS ON THE EMPLOYEES' FRUSTRATION IN PRIVATE SECTOR BANKS AND THE MODERATING EFFECT OF GENDER

Abstract

This study examines the influence of institutional factors on employee frustration in private sector banks within the Batticaloa f)istrict of- Sri Lanka, rvith a particular fbcus on the moilerating eff'ect of gender. Utilizing primary data cclllected from 15q employees across eight private banks, the research aims to understand holv various institutional fuctors such as communication, unclear authority. resource constraints, promotion and rewarci systems. and salary structure impact employee frustration. Additionally, it explores hon gender moderates these relationships. The stldy employs quantitative methods to analyze the data. ttsing Pearson correlation and regression anal,vsis to assess the significance and strength of tire relationships betrveen institutional factors and enrployee {iustration. I{e.v-- findings reveal that communication salary struoture and promotion and rervard systems are negativell" correlated r.vith ernplol.'ee frustration, suggesting that improvements in these areas can reduce fiustration. Conversely. unclear authority and resource constraints are positively' correlated r.vith frustration, indicating that these issues exacerbate employee dissatisfaction. The analysis also finds that gender does not moderate the relationship between institutional lactors and emplo;,'ee frustration, though its effect varies across dif}'erent f'actors. The study provides practical recommendations for private sector banks" including enhancing communication practices, clarifying authorit,v" structures, addressing resource limitations, and refining promotion and rervard systems. It also emphasizes the need for gender-sensitive policies to accommodate the distinct experiences of male and t-emale employees. In conclusion, this research contributes to a deeper understanding of horv institutional factors and gender dynamics influence employee frustration in the banking sector. It of-fers valuable insights into bank management and suggests avenues for f'r"rture research to lurther explore these relationships and their implications. Key Wortls: Communication, {Jnclesr Authority, Resource Constraint, Sakrry Strgcture, Promotiotr und Reward, Employees' Frustratittn, Privule Seclor Banks, Batticuloa, Sri Lanka