HIGH PERFORMANCE ORGANIZATION FRAMEWORK AND ORGANIZATIONAL PERFORMANCE :

Abstract

This study explores the impact of the high perfonnance organization fiamework on organizational perfbrmance in llnancial institutions in Batticaloa, Sri Lanka' The high performance organization framework, developed by De Wiaal 1201il)' comprises five key dimensions: management qr.ralir.v*, quality workfbrce. long-tenn orientation' openness and action orientation, and continuous improvement. Despite its global recognition' limited empirical evidence exists regarding its relevance in the Sri Lankan context' This research aims to assess the current level of high performance organization practices' analyze their relationship with organizational performance, and determine the individual influence of each dimension. A quantitative research design r.vas adopted. using structured questionnaires to collect data from 291 respondents across 15 financial institutions in Batticaloa. Data were analyzed using univariate, bivariate, and multiple regression techniques' Findings indicate that all five high performance organization framework factors are moderately practiced and significantly related to organizational perfonnance. Notably, continuous improvement and qualiqv workforce showed the strongest positive influence' The study concludes that adopting high performance organization practices can enhance efficiency, service delivery, and competitiveness in the financial sector of Batticaloa' It offers practical recommendations for management and contributes to the academic unclerstancling of high performance organization in financial institutions, paving the way for future research in similar contexts' Keywords: high perfbrmance crganization, organizational perfbrmance' fln:rncial institutions, lnanagement qualit-v' qualit-v workfcrrce, lnng-terltr crientation' openness ancl action orientation, continttous improvernent