Abstract:
Personality traits highly influence human behavior. Moreover. organizational
citizenship behavior (OCB) has been considered to be one of the most ir-nportant factors
influencing organizational effectiveness. In this research study, there are five
independent variables such as openness to experiences, conscientiousness,
extraversion, agreeableness, and emotional stability and the dependent variable is
organizational citizenship behavior (OCB). Thus, this study intends to investigate the
level of big five personality traits and organizational citizenship behavior, the
relationship between big five personality traits and orgar-rizational citizenship behavior,
and the impact of big five personality traits on organizational citizenship behavior of
commercial banks employees in the Kandy district.
In this research study, prirnary data had been practiced by tfri, ,tuOy. A structured
questionnaire was used as the method of data collection. The sirnple random sampling
method was used to make the sampling fi'amework'of the study. The quantitative
research approach was used for this study. I'he data were analyzed using descriptive
statistics, correlation, and regression analysis.
The findings indicate that there are good reliability and high level of big five personality
traits on organizational citizenship behavior of the commercial banks' employees in the
Kandy district. And also the results showed that there is a significant positive
relationship between the big five personality traits and organizational citizenship
behavior. Furthermore, the big five personality traits positive impact on organizational
citizenship behavior.
